Shipping & Return Policy

Shipping Policy & Satisfaction Guarantee

Thank you for choosing ENAYIN Natural Skincare. We are committed to ensuring your order arrives quickly and safely. Please read the information below for details on our shipping process, delivery timelines, and our guarantee.

Shipping Within Australia

All ENAYIN orders are processed and dispatched from our Australian warehouse.

• Standard Processing Time: Orders are typically dispatched within 4-5 business days of receiving payment (handmade to order). Please allow up to 7 business days during peak periods or holidays.
• Shipping Method: We use Australia Post for all domestic deliveries.
• Flat Rate Shipping: A standard flat rate of $10 AUD applies to all Australian orders under A$100.
• Free Shipping: For all Australian orders over A$100 or more.
• Delivery Notifications: You will receive an email confirmation once your order has shipped.
• Missed Deliveries: If you are not home at the time of delivery, Australia Post will leave a card for collection from your nearest post office.

Please note: While we aim to deliver your order promptly, we are not responsible for delays caused by external factors such as weather events, postal service disruptions, or public holidays.

Shipping to New Zealand

Currently Not Available (outside Australia, New Zealand & South Korea)

• Shipping Provider: TNT Express (Standard & Express)
• Free Shipping: Orders over AUD $150
• Flat Rate: AUD $15 for orders under AUD $150
• Customs: Max 6 items per transaction; duties & taxes are the buyer's responsibility
• Gift Sets: 1 complimentary gift set per order; additional sets incur AUD $15 shipping each
• Bag Fee: AUD $15 per international order
• Delivery Time: 7–10 business days
• Note: Personal Customs Clearance Code required (visit South Korean customs website for details)
  
• Orders may be subject to customs inspections and import duties depending on your country’s regulations.
• Any additional charges such as taxes, duties, or brokerage fees are the responsibility of the customer.

Please contact your local customs office for more information on potential import taxes and procedures.

Important Notes: 

• Double-check shipping address details. ENAYIN is not responsible for losses due to incorrect address entry.
• Delivery timelines are estimates only and may be affected by external factors. While we aim to deliver your order promptly, we are not responsible for delays caused by external factors such as weather events, postal service disruptions, or public holidays.

Shipping to South Korea

Currently Not Available (outside Australia, New Zealand & South Korea)

• Shipping Provider: Australia Post
• Free Shipping: Orders over AUD $150
• Flat Rate: AUD $15 for orders under AUD $150
• Delivery Time: 6–7 business days (handmade to order). Please allow extra delays during peak periods or holidays.
• Orders may be subject to customs inspections and import duties depending on your country’s regulations.
• Any additional charges such as taxes, duties, or brokerage fees are the responsibility of the customer.

Please contact your local customs office for more information on potential import taxes and procedures.

Please note: While we aim to deliver your order promptly, we are not responsible for delays caused by external factors such as weather events, postal service disruptions, or public holidays.

International Shipping

Currently Not Available (outside Australia, New Zealand & South Korea)

Return Policy

• Return Period: Within 14 business days from delivery date
• Contact: Email hello@enayin.com to request a return form
• Eligibility: Items must be unopened, unused, and in original packaging
• Refund Time: Processed within 3–5 business days of receipt (additional time may be needed by your bank)
• Return Address: Attention to ENAYIN Customer Service – Returns
  PO Box 188
  Lane Cove NSW 1595
• Faulty or Damaged Goods: Email hello@enayin.com with photos to arrange an exchange

Satisfaction Guarantee

Your satisfaction is our priority. If you're not completely happy with your ENAYIN product, please contact us at hello@enayin.com.

We’ll work with you to resolve the issue. If we are unable to reach a solution, we’re happy to offer an exchange or replacement—as long as the product is unused.